To all of you who do your very best to provide quality customer service - thank you, you work brings great value! Last week was Customer Service Week. When I was in Corp America this was my absolute favorite week of the year. It was the week that we celebrated our most valued resources- our customer facing … [Read more...] about Appreciation in the Workplace
Blog
Having Difficult Conversations About Performance
This blog is a continuation of the last couple of blogs that discuss performance and conversations about performance. I do realize one of the primary reasons that managers and leaders are hesitant to discuss performance is because these conversations can be uncomfortable. Today I will share not … [Read more...] about Having Difficult Conversations About Performance
Having Meaningful Performance Conversations
Last week I shared how avoiding conversations about performance can be detrimental to individual performers, teams and your business. I also shared that no one should find out they have a performance issues during a performance appraisal. This can be devastating and creates a lot of mistrust in the … [Read more...] about Having Meaningful Performance Conversations
“But I thought I was doing so well!”
There are so many aspects to performance, but today I want to cover what seems like a common theme among a few of my clients and many others who have shared with me. That is the element of surprise when they receive feedback from their manager, HR or someone who facilitates their performance review … [Read more...] about “But I thought I was doing so well!”
How I Failed At Leading
I was in my early 20's and was climbing the career ladder pretty quickly. I had been an excellent performer, and as a reward I was promoted into management (facepalm - we all know that a great performer does not automatically make a great leader!). In my twenties, I thought I had the answers to everything. The year I … [Read more...] about How I Failed At Leading
Being Human In the Workplace
Were they even capable of holding space for the messiness of life? I remember growing up, my parents would often tell me how important it was to leave my personal life at the door. When I joined the workforce, I was initally grateful for that lesson, because it was often preached by the people leading the … [Read more...] about Being Human In the Workplace